外文岗位说明书.doc

外文岗位说明书
驱动程序/销售人员

文章来源：
http://www.onetonline.org/link/summary/53-3031.00

Driver/Sales Workers

Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery. Includes newspaper delivery drivers.

Sample of reported job titles: Delivery Driver, Delivery Man, Driver, Driver Sales, Driver Salesman, Pizza Delivery Driver, Route Driver, Route Sales Driver, Route Salesman, Sales Route Driver

View report: Summary Details Custom
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information

Tasks
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Collect money from customers, make change, and record transactions on customer receipts. See more occupations related to this task.
Drive trucks to deliver such items as food, medical supplies, or newspapers. See more occupations related to this task.
Write customer orders and sales contracts according to company guidelines. See more occupations related to this task.
Inform regular customers of new products or services and price changes. See more occupations related to this task.
Listen to and resolve customers' complaints regarding products or services. See more occupations related to this task.

Tools & Technology
Show all 10 of 14 displayed
Tools used in this occupation:

Bar code reader equipment — Barcode scanners See more occupations related to this tool.
Delivery trucks — Delivery vans; Propane delivery trucks See more occupations related to this tool.
Laser fax machine — Laser facsimile machines See more occupations related to this tool.
Pallet trucks — Pallet movers See more occupations related to this tool.
Portable data input terminals — Handheld computers See more occupations related to this tool.
Technology used in this occupation:

Data base user interface and query software — MobiTech Systems Route Sales Trakker; Regulussoft Route Accounting; Soft Essentials Vending Essentials See more occupations related to this technology.
Inventory management software — Computer Directions Route Sales Tracker See more occupations related to this technology.
Map creation software — GEOCOMtms A.Maze Planning; Route planning software See more occupations related to this technology.
Office suite software — Microsoft Office software See more occupations related to this technology.
Project management software — bMobile Technology Route Manager; bMobile Technology Sales See more occupations related to this technology.
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Knowledge
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

Skills
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.

Abilities
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Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
Far Vision — The ability to see details at a distance. See more occupations related to this ability.
Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.

Work Activities
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Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.

Detailed Work Activities
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Load shipments, belongings, or materials. See more occupations related to this activity.
Record sales or transactions data. See more occupations related to this activity.
Collect fares or payment from customers. See more occupations related to this activity.
Provide transportation information to passengers or customers. See more occupations related to this activity.
Operate vehicles or material-moving equipment. See more occupations related to this activity
Work Context
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Outdoors, Exposed to Weather — 91% responded “Every day.” See more occupations related to this work context.
Contact With Others — 76% responded “Constant contact with others.” See more occupations related to this work context.
In an Enclosed Vehicle or Equipment — 86% responded “Every day.” See more occupations related to this work context.
Face-to-Face Discussions — 76% responded “Every day.” See more occupations related to this work context.
Telephone — 74% responded “Every day.” See more occupations related to this work context.

Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

Education

Percentage of Respondents Education Level Required
Not available High school diploma or equivalent Help
Not available Less than high school diploma
Not available Some college, no degree

Credentials

Find Certifications Find Licenses

Interests
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Interest code: RE

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

Work Styles
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Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
Integrity — Job requires being honest and ethical. See more occupations related to this work style.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.

Work Values
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Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.

Related Occupations
Show all 5 of 10 displayed
41-2021.00 Counter and Rental Clerks Bright Outlook Bright Outlook
43-5071.00 Shipping, Receiving, and Traffic Clerks Bright Outlook Green Occupation Green
43-5081.01 Stock Clerks, Sales Floor Bright Outlook
53-3041.00 Taxi Drivers and Chauffeurs
53-6021.00 Parking Lot Attendants

Wages & Employment Trends

Median wages (2014) $10.70 hourly, $22,250 annual
State wages Local Salary Info

Employment (2012) 432,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 105,900
State trends Employment Trends

Top industries (2012)
Accommodation and Food Services
Wholesale Trade
Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Find Jobs Job Banks

Sources of Additional Information
Show fewer All 1 displayed
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Delivery Truck Drivers and Driver/Sales Workers external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.
翻译中文如下：
驱动程序/销售人员

驾驶卡车或其他车辆上建立路由或建立境内和销售或交付商品，如食品，包括餐厅，取出物品，或拿起或交付，如商业洗衣项目。也可以采取订单，交货地点收取款项，或库存商品。包括送报的驱动程序。

送货司机，送货人，驱动程序，驱动销售，司机业务员，比萨饼送货司机，路线驾驶，路线销售司机，路线推销员，销售路线司机：报告职称样品

查看报告：摘要详细自定义
任务|工具和技术|知识|技能|能力|工作活动|具体工作活动|工作背景|招聘专区|教育|证书|兴趣爱好|工作风格|工作价值观|相关职业|工资与就业|工作机会|附加信息

任务
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收集的钱来自客户，做出改变，并在客户的收据记录的交易。请参见与此相关的任务更加职业。
驾驶卡车运送此类物品如食品，医疗用品，或报纸。请参见与此相关的任务更加职业。
根据公司的指导方针写入客户订单和销售合同。请参见与此相关的任务更加职业。
通知新的产品或服务价格变动熟客。请参见与此相关的任务更加职业。
倾听和解决客户对产品或服务的投诉。请参见与此相关的任务更加职业。

工具和技术
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在这个职业中使用的工具：

条形码阅读器设备 - 条码扫描仪见与此相关的工具，更多的职业。
送货卡车 - 送货车;丙烷送货车见与此相关的工具，更多的职业。
激光传真机 - 激光传真机，请参见与此相关的工具，更多的职业。
托盘车 - 托盘搬运工见与此相关的工具，更多的职业。
便携式数据输入端 - 掌上电脑，请参见与此相关的工具，更多的职业。
科技在这个职业中使用：

数据库的用户界面和查询软件 - MobiTech系统路线销售TRAKKER; Regulussoft路线规划;软要点自动贩卖要点见与此相关的技术，更多的职业。
库存管理软件 - 计算机路线路线销售跟踪见与此相关的技术，更多的职业。
地图制作软件 - GEOCOMtms A.Maze规划;路线规划软件请参阅与此相关的技术，更多的职业。
Office套件的软件 - 微软Office软件，请参见与此相关的技术，更多的职业。
项目管理软件 - bMobile技术路线经理; bMobile科技销售部请参阅与此相关的技术，更多的职业。
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认识
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客户的个性化服务 - 知识的原则和程序提供客户和个人服务。这包括客户需求评估，符合质量标准的服务，和客户满意度的评价。请参见与此相关的知识更职业。
交通运输 - 知识的原则和移动的人或货物的空运，铁路，海运或道路，包括相对成本和效益的方法。请参见与此相关的知识更职业。
英语 - 结构的知识和英语语言，包括的含义和词语的拼写，的组成规则，和语法的内容。请参见与此相关的知识更职业。

技能
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积极倾听 - 充分注意哪些其他人说，花时间去理解所提出的观点，提出问题是合适的，不会中断在不适当的时间。请参阅相关的这个技能更加职业。
说起 - 与别人交谈，有效地传达信息。请参阅相关的这个技能更加职业。
面向服务 - 积极寻找各种方法来帮助人们。请参阅相关的这个技能更加职业。
批判性思维 - 利用逻辑和推理找出优势和替代性解决方案，结论弱点或方式来解决问题。请参阅相关的这个技能更加职业。
社会洞察力 - 依据他人的反应和理解为什么他们的反应，因为他们做。请参阅相关的这个技能更加职业。

能力
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口头表达 - 在讲这样别人就明白了交流信息和观点的能力。请参阅相关的这种能力更多的职业。
口语理解 - 倾听和理解通过口语和句子的信息和观点的能力。请参阅相关的这种能力更多的职业。
远视 - 看看细节处的距离的能力。请参阅相关的这种能力更多的职业。
近视力 - 看近距离的细节（在几英尺的观察者）的能力。请参阅相关的这种能力更多的职业。
语音清晰度 - 讲清楚，以便其他人能理解你的能力。请参阅相关的这种能力更多的职业。

工作活动
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营运车辆，机械化设备，或设备 - 运行，操纵，导航，或驾驶车辆或机械设备，如叉车，客车，飞机，或水工艺。请参见与此相关的活动更加职业。
建立和维护人际关系 - 开发与他人建设性和合作性的工作关系，并保持它们随着时间的推移。请参见与此相关的活动更加职业。
为执行或与公众工作直接 - 表演的人，或直接与公众打交道。这包括为客户提供服务的餐馆和商店，并接受客户或客人。请参见与此相关的活动更加职业。
沟通与外部组织的人 - 与组织外的人沟通，代表机构客户，公众，政府和其他外部来源。这些信息可以亲自进行交换，以书面形式或通过电话或电子邮件。请参见与此相关的活动更加职业。
执行常规体育活动 - 执行需要大量使用你的胳膊和腿的体力活动和运动你的整个身体，如登山，举重，平衡，走路，弯腰，和处理的材料。请参见与此相关的活动更加职业。

具体工作活动
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装载货物，物品，或材料。请参见与此相关的活动更加职业。
销售记录或交易数据。请参见与此相关的活动更加职业。
收集来自客户的票价或付款。请参见与此相关的活动更加职业。
提供交通信息，乘客或客户。请参见与此相关的活动更加职业。
操作车辆或材料移动的设备。请参见与此相关的活动更职业
工作上下文
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