酒店日常用语与词汇.doc

酒店日常英语（对话）Basic English for hotel service称谓：1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、间接称谓：the lady with you, the gentleman with you, that lady, that gentleman. 问好：1、How do you do?您好！（初次见面）2、Glad to meet you .很高兴见到您。3、How are you? 您好吗？ Fine, Thanks. And you ? 很好，谢谢。您好吗？4、Good morning, sir/madam早上好！先生/夫人。Good afternoon, sir/madam下午好！先生/夫人。Good evening, sir/madam晚上好！先生/夫人。5、How are you today, sir? 回答：Thank you. And you?先生，今天一切都好吗？ 很好，谢谢。你呢？ 欢迎：1、Wele to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。2、Were glad to see you again.我们很高兴能再见到您。3、Im from xx department, my name is xxx.我在XX部门工作，我叫XXX。询问/征询：1、May I have your name, please?请问您叫什么名字？2、Your initials, please?请问您的名字首写字母？3、May I have your first name?请告诉我您的名字。4、May I take your order now?我现在为您下单好吗？5、May I have your room number?请您告诉我您的房间号，好吗？6、May I have your signature, sir?here please.先生，请您把名字签这儿，好吗？7、May I know who Im talking with?(打xx时用)请问您是哪位？8、May I remend our, sir?先生，我能为您推荐我们征询语：9、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。10、What can I do for you. 我能为您干点什么？11、Is there anything I can do for you? 有什么能为您效劳的吗？12、Just a moment, please. 请稍等一下。 Certainly. 当然可以。 Yes, of course . 当然可以。13、Would you like to have a cup of tea?来杯咖啡如何？14、How about a您觉得怎样？祝愿/祝福：1、Have a pleasant stay at our hotel, sir.愿您在我们中心，一切顺心开心。2、Have a pleasant stay with us, madam.夫人，愿您和我们在一起开开心心。3、Have a nice day!祝您今天一切都好！4、Have a pleasant evening.愿您拥有一个愉快的晚上。5、Have a good weekend!周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在这儿玩得开心。8、Happy New Year!新年快乐！9、Merry Christmas!圣诞快乐！10、Happy Birthday!生日快乐！11、Have a nice holiday!假日快乐！12、Wish you every success! 祝您成功！13、Congratulations!祝贺您！对一般祝愿的回答：1、You too, Sir / Madam也希望您也一样2、The same to you, sir/madam. 也希望您也一样。答谢和答应语：1、Thank you (very much). 谢谢您（非常感谢）。2、Thank you for your advice (information , help) 感谢您的忠告（信息、帮助）。3、Its very kind of you . 谢谢，您真客气。4、Thank you for ing.感谢您的到来。5、You are wele . 不用谢。6、Not at all. 不用谢。7、Dont mention it . 不用谢。8、Its my pleasure . 非常高兴为您服务。 (With pleasure.) (My pleasure.)9、I am at your service . 乐意为您效劳。10、Glad to be of service.Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。11、Thank you for staying in our hotel. 感谢您在我们酒店下榻。致歉和答应语：1、Im sorry . 很抱歉。2、Excuse me . 对不起。3、Im sorry, Its my fault. 很抱歉。那是我的过错。4、Im very sorry. There could have been a mistake. I do apologize.非常抱歉，这儿肯定是出错了。真的对不起。5、Sorry to have kept you waiting. 对不起，让您久等了。6、Sorry to interrupt you. 对不起，打扰您了。7、Im sorry about this. 对此表示抱歉。8、I apologize for this. 我为此道歉。9、Im sorry. We have run out of .我感到十分抱歉。我们把都用完了。10、Thats all right/ doesnt matter/ not at all / no problem 没关系。11、Lets forget it. 算了吧。提醒用语1：1、Let me show you.让我告诉您。2、This way, please.这边请。3、It will be on your right hand side. You wont miss it.它在您的右手边，您一定能够找到的。4、Go straight ahead.直走。5、Go down to the lobby.往下走到大堂。6、Go upstairs/downstairs.上楼/下楼。7、Please take the lift to the 3rd floor.请您乘电梯到三楼。8、Turn left /right.往左转/右转。提醒用语2：1、Here you are(递东西时)给您。2、Mind(Watch)your step. 请走好。3、Please be careful. 请当心。4、Please dont leave anything behind. 请别遗忘您的东西。5、Dont worry. 别担心。6、Take it easy. 放心好了。7、Please dont smoke here. 请不要在这边抽烟。肯定答复：1、Certainly, sir, I will bring it to you right away.当然，先生，我立刻把它拿来给您。2、We do have available.我们保证切实可用。未肯定时的答复： 1、Im sorry I cannot guarantee, but Ill do my best.对不起，我不能保证，但我一定会尽我全力去做。2、Im sorry, madam, Im not sure, but Ill ask my manager/the chef about it for you.对不起，夫人，我不能确定，但我将会问我的经理/厨师。表示高兴：1、My pleasure, Im happy everything was to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。2、Im glad to hear that. 我很高兴听您这么说。表示遗憾：1、Im sorry to hear that.我感到很遗憾。2、Its a great pity.太可惜了。表示关怀：1、Did you have a nice trip?旅途愉快吗？2、Are you all right, sir?先生，一切可好？3、I hope you feel better now.我希望您现在感到舒服些。表示谦让：1、After you, sir.先生，您先。2、You first, sir.您先走。请让路：1、Excuse me, please.不好意思，请让让。2、May I e through, please?请问能让我过吗表示同意：1、Thats true.那是真的。2、Absolutely, sir.绝对是的，先生。3、Exactly, sir.千真万确，先生。表示明白：1、Yes, I see, sir. 先生，我明白。表示不明白：1、Could you speak slowly, please?您能说慢些吗？2、Im sorry, I dont quite understand. Should I get the manager? 很抱歉，我不是很明白。我能让我经理过来吗？3、Pardon?请您再说一遍好吗？告别语：1、 Goodbye.再见。2、 See you late.再见。3、 Good night.晚安。4、 See you tomorrow.明天见。5、 Have a nice trip!一路平安！6、 Thank you for ing.感谢您的光临。7、 Goodbye and hope to see you again.再见，希望再见到您。8、 Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！ 餐饮部用语：Have you booked a table? 您预定餐桌了吗？ Have you made a reservation? 您预定了吗？ Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？smoking or non-smoking? 吸烟区还是非吸烟区？ Sit down, please .Here is the menu.请坐，给您菜单，先生。Would you like to see the menu? 您需要看菜单吗？Would you like something to drink? 您想喝什么？What would you like to have, coffee or tea?您要喝咖啡还是茶？Are you ready to order?您现在可以点餐吗？ May I take your order, sir?您要点菜吗？Would you like to have any wine with you dinner?您用餐时要喝点酒吗？Enjoy your meal , please.祝您用餐愉快。Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。How would you like to pay?请问您怎样付款？Here is the bill. Please sign it.这是您的帐单，请签字。Thank you for ing.感谢您的光临。Goodbye and hope to see you again.再见，希望再见到您。 酒店日常英语（词汇）Basic Vocabulary for hotel servicebreakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 dinner 正餐 late snack 宵夜 餐具：coffee pot 咖啡壶 coffee cup 咖啡杯 paper towel纸巾 napkin餐巾 ashtray烟灰缸toothpick牙签table cloth桌布 dish碟 plate盘 saucer小碟子 rice bowl饭碗 chopsticks筷子 soup spoon汤匙 knife餐刀 fork叉子cup杯子 glass玻璃杯 mug马克杯 picnic lunch便当 fruit plate水果盘 调味品： caviar 鱼子酱 barbeque sauce 沙茶酱 tomato ketchup, tomato sauce 番茄酱 mustard 芥茉 salt 盐 sugar 糖 gourmet powder 味精 vinegar 醋 soy sauce 酱油 西餐：menu 菜单 French cuisine 法国菜 todays special 今日特餐 chefs special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 ham and egg 火腿肠 buttered toast 奶油土司 French toast 法国土司 cheese cake 酪饼 white bread 白面包 brown bread 黑面包 appetizer 开胃菜 green salad 蔬菜沙拉 onion soup 洋葱汤 corn soup 玉米浓汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排 T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 well done 全熟 medium 五分熟 rare 三分熟 fried egg 煎蛋 over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋 烟酒类：cigarette香烟beer 啤酒 draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒 brandy 白兰地 whisky 威士忌 vodka 伏特加 on the rocks 酒加冰块 rum 兰酒 champagne 香槟 饮料与甜品： tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 soft drink 汽水 coco-cola (coke) 可口可乐 tea 茶black tea 红茶 jasmine tea 茉莉（香片）tea bag 茶包 lemon tea 柠檬茶 white goup tea 冬瓜茶 honey 蜂蜜 soda water 苏打水 ice water 冰水 mineral water 矿泉水 milk 保久奶 condensed milk 炼乳；炼奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 纯咖啡 ice-cream cone 甜筒 sundae 圣代；新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管 水果类：pineapple 凤梨 watermelon 西瓜 papaya 木瓜 chestnut 栗子 coconut 椰子 orange 橘子 sugar-cane 甘蔗 muskmelon 香瓜 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 杨桃 cherry 樱桃 persimmon 柿子 apple 苹果 mango 芒果 fig 无花果 almond 杏仁 plum 李子 honey-dew melon 哈密瓜 loquat 枇杷 olive 橄榄 durian 榴梿 strawberry 草莓 grape 葡萄 lichee 荔枝 longan 龙眼 banana 香蕉 蔬菜类：string bean 四季豆 pea 豌豆 bean sprout 豆芽 kale 甘蓝菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 celery 芹菜 beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭菜 caraway 香菜 lettuce 莴苣 asparagus 芦荟 bamboo shoot 竹笋 chives 韭黄 carrot 胡萝卜 pumpkin 南瓜 bitter gourd 苦瓜 cucumber 黄瓜 white gourd 冬瓜 yam 山芋 taro 芋头 button mushroom 草菇 needle mushroom 金针菇 dried mushroom 冬菇 tomato 番茄 eggplant 茄子 potato, spud 马铃薯 lotus root 莲藕 agaric 木耳 ginger 生姜 garlic 大蒜 green onion 葱 onion 洋葱 肉类：meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 其它：bread 面包 steamed bread 馒头 macaroni 通心粉 noodles 面条 instinct noodles 速食面 crust 面包皮 sandwich 三明治 toast 土司 hamburger 汉堡 cake 蛋糕 spring roll 春卷 pancake 煎饼 fried dumpling 煎贴 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥 steamed dumpling 蒸饺 ravioli 馄饨 bears paw 熊掌 breast of deer 鹿脯 sea cucumber 海参 sea sturgeon 海鳝 salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 birds nest 燕窝 pigs knuckle 猪脚 boiled salted duck 盐水鸭 preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠 fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜 Cantonese cuisine 广东菜 curry rice 咖喱饭 fried rice 炒饭 crispy rice 锅巴 gruel, soft rice , porridge 粥 casserole 砂锅 chafing dish, fire pot 火锅 bean curd 豆腐 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 酒店各部门名称：Name of Hotels Departments First floor: reception/front desk接待处/前台Reservation订房部Operator总机Housekeeping department客房部Room service送餐部Food and beverage department餐饮部Western restaurant西餐厅Chinese restaurant中餐厅Coffee shop咖啡厅Function room宴会厅Night Club夜总会Lobby bar 大堂吧 Music bar音乐吧Beauty salon美容中心Business centre商务中心Laundry洗衣部Cashiers 收银处Executive Office行政办公室Public& Sales department市场推广部Human resource department人力资源部Accounting Department 财务部Engineering department 工程部Recreation department 娱乐部Security department 保安部Conference room 会议室其它类补充词汇：数字One 1Two 2Three 3Four 4Five 5Six 6Seven 7Eight 8Nine 9Ten 10Eleven 11Twelve 12季节Spring 春天Summer 夏天Autumn 秋天Winter 冬天月份January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月December 十一月November 十二月周Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 周日Weekend 周末