应聘前台英文简历.docx

应聘前台英文简历
Personal Information
• Name: [Your Full Name]
• Gender: [Male / Female]
• Date of Birth: [MM/DD/YYYY]
• Phone: [Your Phone Number]
• Email: [Your Email Address]
Objective
To obtain a position as a Front Desk Clerk in a reputed hotel where I can utilize my excellent communication, organizational and customer service skills to provide outstanding assistance to guests.
Education
• Bachelor’s Degree in Hospitality Management, XYZ University, [Graduation Year]
• High school diploma, ABC High School, [Graduation Year]
Experience
Front Desk Clerk, ABC Hotel, [Start Date] - [End Date]
• Greeted guests in a friendly and professional manner, provided information about hotel services, facilities and local attractions
• Handled check-ins and check-outs, processed payments, and maintained accurate and up-to-date records
• Responded to guest inquiries and complaints promptly and effectively, escalating issues to management when necessary
• Coordinated with housekeeping and maintenance staff to ensure that guest requests and needs were met
• Assisted in the preparation of daily reports, summaries, and other statistical data
Front Desk Agent, DEF Resort, [Start Date] - [End Date]
• Managed all aspects of Front Desk operations, including check-ins, check-outs, room reservations, and billing
• Responded to guest inquiries, resolved issues, and ensured that all guests had a pleasant and enjoyable stay
• Maintained accurate and up-to-date records of room availability, rates, and billing information
• Trained new front desk staff on procedures and protocols, and provided ongoing coaching and support as needed
• Participated in departmental meetings and contributed to the development of hotel policies and procedures
Skills
• Excellent communication skills, fluent in English and Mandarin
• Strong organizational and time-management skills
• Customer-focused, with the ability to anticipate and meet the needs of guests
• Proficient in Microsoft Office Suite and hotel reservation software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Certifications
• Certified Hotel Front Desk Agent, American Hotel & Lodging Educational Institute, [Certification Date]
References
Available upon request.