高级服务员日常英语.ppt

高级服务员日常英语培训1员工必用词汇：Please 请Excuse me 对不起Pardon?对不起，请您再说一遍好吗？Im very sorry.非常抱歉。Thank you.谢谢。22.听见或遇见对客人不利的事时：Im sorry to hear that.I hope you are better soon.听到这个我很遗憾，我希望您好很快会好起来。Im sorry to hear that.Have a good rest.听到这个我很遗憾，您好好休息一下吧。Im sorry to hear that.Take it easy today.听到这个我很遗憾，今天您可别着急。33.客人碰到意外（如电梯门碰到他）I hope you did not hurt yourself.我希望您没有受伤.Are you hurt?您伤着没有?Did you hurt yourself?您伤着了没有?44.离开客人时:Have a nice day.祝您今天过得愉快.Have a pleasant evening.祝您今晚过得愉快.Have a good weekend.祝您周末过得好.55.当客人要什么东西时:Certainly,sir.If you can excuse me,Ill fetch it.好的先生.如果您能允许我离开的话,我去把它拿来.Yes,sir.Its no problem.好的先生.这不成问题.Here you are,sir.这儿就是,先生.Heres your change,madam.这是您的找零,夫人.66.必须离开客人去拿他们所要的东西时:Just a moment,please,miss.Ill go and get it right away.小姐,请稍等片刻.我马上给您去拿来.Immediately,madam.夫人,我马上去拿来.Sorry to have kept you waiting.很报歉让您久等了.77.给客人让路时:After you,madam.夫人,请.You first,sir.先生,您先请.88.上菜或斟酒时不得不向客人俯下身去或不得不在 外宾面前通过时:Excuse me,please.请原谅92024/4/17 周三109.当客人询问是不是可以拿某物时:By all means,sir.let me help you.当然可以,先生.让我来帮您.Certainly,madam,let me help you.当然可以,夫人.让我来帮您.Yes,sir.allow me.是的,先生,请允许我来帮您.Go ahead,please.youre welcome.请拿吧,您可以随意使用.Take mine,madam.请用我的,夫人.11看见客人在搬椅子或包裹需要帮助时:Allow me,madam.请允许我帮您,夫人.Let me take that,sir.让我来拿,先生.12当中断和客人的交谈时:Excuse me,I must serve that client.请原谅,我必须去照料那位客人.Im sorry,sir I must go.Nice talking with you.很报歉,先生,我必须走啦.和您谈话真令人愉快.Will you excuse me,please?请原谅我.13当外宾对你解释什么事情时:I see 我明白.Yes,I see.是的,我明白.如果同意他的话:Thats true.确实这样.Yes,exactly.是的,完全如此.如果对所听到的事感到意外:Really?How interesting!真的吗?多有趣.Is that so?是那样的吗?14领路的时候:Please follow me,sir.先生,请跟我来.Would you please come this way?Its along here.请您这边走,好吗?那是在这儿.151617182024/4/17 周三19