民航商务英语.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Civil Aviation Business English,Content,Unit One Telephone Calls for Information,Unit Two Telephone Reservations,Unit Three Ticketing and Fares,Unit Four Check-in Procedures,Unit Five Security Check,Unit Six Flight Delays and Cancellations,Unit Seven In-flight Service,Unit Eight Making connections,Unit Nine Baggage Service,Unit Ten Customs Inspection,Unit Eleven Leaving Airports,Unit Twelve Airline Interviews,Structure,Step 1:Passage Analysis,Step 2:Dialogues,Step 3:Listening Comprehensions,Step 4:Writing Practice,重点练习,Unit One Telephone Calls for Information,Step 1:Passage Analysis,Airline passenger service agents qualification,Airline passenger service agents duty,Proper terms,Summarize the main idea,Airlines introduction,Step 2:,Dialogues,Check flight information,Baggage information,Club member/Membership,Step 3:Listening,Step 4:Writing,Unit Four Check-in Procedures,Step 1:Passage Analysis,Check-in procedures,Barding pass information,Proper terms,Summarize the main idea,Special passengers,Step 2:,Dialogues,Seat preference,Checked baggage,Self-service check-in kiosk,Step 3:Listening,Step 4:Writing,Unit Five Security Check,Step 1:Passage Analysis,Security check regulations,Security check agents duty,Proper terms,Summarize the main idea,Hijacking,Step 2:,Dialogues,Dangerous goods,Prohibited items,X-ray check,Step 3:Listening,Step 4:Writing,Unit Six Flight Delays and Cancellations,Step 1:Passage Analysis,Common reasons for flight delays,Compensation for passengers,Proper terms,Summarize the main idea,Air rage,Step 2:,Dialogues,Meal compensation,Accommodation compensation,Cancel flight,Step 3:Listening,Step 4:Writing,Unit Seven In-flight Service,Step 1:Passage Analysis,In-flight service procedure,Flight attendant duty,Proper terms,Summarize the main idea,Service in First Class,Step 2:,Dialogues,In-flight meal and drink service,In-flight entertainment service,In-flight first aid service,Step 3:Listening,Step 4:Writing,Unit Eight Making connections,Step 1:Passage Analysis,Connection flight,Transit passenger,Proper terms,Summarize the main idea,Connection flight and continuing flight,Step 2:,Dialogues,Miss a connection,Change a connection,Make a connection,Step 3:Listening,Step 4:Writing,Unit Nine Baggage Service,Step 1:Passage Analysis,Cabin baggage,Checked baggage,Proper terms,Summarize the main idea,Transit passenger baggage,Step 2:,Dialogues,Overweight baggage,Broken baggage,Lost baggage,Step 3:Listening,Step 4:Writing,Unit Ten Customs Inspection,Step 1:Passage Analysis,Custom regulation,Declaration,Proper terms,Summarize the main idea,Customs,Quarantine and Immigration,Step 2:,Dialogues,Red channel,Green channel,Exceed allowance duty,Step 3:Listening,Step 4:Writing,Unit Eleven Leaving Airports,Step 1:Passage Analysis,Airport facility,Airport transportation,Proper terms,Summarize the main idea,Home delivery,Step 2:,Dialogues,Car renting,Baggage claim,Coach/limousine,Step 3:Listening,Step 4:Writing,Unit Twelve Airline Interviews,Step 1:Passage Analysis,Airline agents qualifications,Application form,Proper terms,Summarize the main idea,Interview Skills,Step 2:,Dialogues,InterviewEnglish level,Interviewhobbies,Interviewbase city preference,Step 3:Listening,Step 4:Writing,教材内容比较丰富，但每部分涉及内容比较基础。教学过程中需补充额外资料。,本教材内容主要侧重听说练习，尤其是口语表述部分练习丰富。教师可在课上进行大量口语练习来巩固所学知识。,本教材专业性较强，专业词汇的讲解不能仅局限字面翻译，应结合实际帮助学生理解。相关内容，授课教师平时需做较大工作量的收集材料备课使用。,教材使用建议,每个航班都有航班号。我国国内航班号的编排是由航空公司的两字代码加4位数字组成，航空公司代码由民航总局规定公布。例如 CA代表“中国国际航空公司”、CZ代表“中国南方航空公司”、MU代表“中国东方航空公司”、SU代表“四川航空公司”、FM代表“上海航空公司”、HU代表“海南航空公司”、MF代表“厦门航空公司”、ZH代表“深圳航空公司”、SC代表“山东航空公司”。后面四位数字的第一位代表航空公司的基地所在地区，第二位代表航班基地外终点所在地区，其中数字1代表华北、2为西北、3为华南、4为西南、5为华东、6为东北、8为厦门、9为新疆，第三、第四位表示航班的序号，单数表示由基地出发向外飞的航班，双数表示飞回基地的回程航班。国际航班号的编排，是由航空公司代码加3位数字组成。第一位数字表示航空公司，后两位为航班序号，与国内航班号相同的是单数为去程，双数为回程。,Unit One Telephone Calls for Information,A as in AppleN as in Nancy,B as in Boy O as in Ocean,C as in CharleyP as in Peter,D as in DavidQ as in Queen,E as in EdwardR as in Robert,F as in FrankS as in Sam,G as in GeorgeT as in Tom,H as in HenryU as in Uncle,I as in IndiaV as in Victor,J as in JohnW as in William,K as in King X as in X-ray,L as in LarryY as in Yellow,M as in Mary Z as in Zebra,在旅客电话定座中，英语姓名容易听错，为了正确地记录旅客的姓名，旅客报了姓名后，定座员依次读出姓名的一个字母后，再读出字首是该字母的一个英文词，以便核对无误。通常的读法,Unit Two Telephone Reservations,Terms involved in flight-ticket-purchasing,Asking for information,Making a reservation,Confirming a reservation,Canceling a reservation,Purchasing a ticket,Flight ticket reservation,Round-trip ticket,International flight ticket,Domestic flight ticket,Regular flight,Changing a reservation,Time of departure,Rescheduling ones ticket,Missing ones flight,Paying for the refund,Refunding ones ticket,One/single-way ticket,Ticket office,Flight number,First class,Business Class,Economy Class,Having a discount on a round trip,Putting someone on the waiting list,A round trip ticket with return open,Booking a connecting flight,Picking up tickets,您要托运几件行李？,How many pieces of baggage are you going to check-in?,请把您的行李一件件地放到传送带上。,Please put your bags on the belt one by one.,您的行李中有易碎物品或贵重物品吗？,Is there anything fragile or valuable in your baggage?,您有两件行李托运到,XX,，这是您的行李领取凭证,You checked-in two pieces of baggage to XX,here are your baggage claim tags.,Unit Four Check-in Procedures,我会在您的箱子上贴上一张易碎牌，提醒搬运人员小心处理,I will put a fragile label on your box so that the porter will handle it with more care.,您的手提行李太大了，为了您的方便和飞行安全，请托运这件行李,Your hand baggage is too big.please check it in for your convenience and flight safety.,由于您乘坐的是经济舱，您有公斤的免费免费行李额。,The economy classs free baggage allowance is 20kilos.,我们可以再多给您公斤的免费行李额,We can offer you an extra allowance of 5 kilograms free baggage.,逾重行李费按经济舱全票价的,.,计算,The excess baggage fee per kilo is 1.5%of the economy normal fare.,从上海到香港的逾重行李费是每公斤元人民币，公斤的逾重行李费是元,The excess baggage fee from shanghai to Hong Kong is 30,yuan,per kilo,so it is 300,yuan,for 10 kilos.,请到那边的票台去付超重费后回来领取您的登机牌，谢谢,Please pay for your excess baggage at the counter over there,and then please come to get your boarding pass.Thank you.,Unit Five Security Check,Things like mobile phone and coins are not allowed in the packet.If you have,please take it out for checking.,certificate of retired army officers and military staff certificate,the travel documents of Hong Kong and Macao residents and Taiwan compatriots,foreign visitor passport,travel certificate and diplomat card,the student card,household register or certificate,军、警退休证,港、澳、台旅行证件,游客护照,旅行证件和外交官卡,学生证,户口,Baggage screener Tim Gish puts checked bags on the belt of an x-ray machine at Baltimore-Washington International Airport.,Checking is done.,Y,ou may collect all your belongings.,Please,take,all your belongings,with you when you get off the,.,Now you can pick up your belongings.,all goods in,liquid state,solid,gaseous state,液态,固态,气态,经济舱免费托运行李规定,持成人或儿童客票的旅客免费行李额为经济舱两件行李，每件行李的重量限额为23 千克，每件行李的三边之和不得超过158厘米；,持婴儿客票的旅客免费行李额为一件行李，但三边之和不得超过115厘米，另可免费托运一辆折叠式婴儿车或摇篮。如客舱空间允许，在征得乘务长同意后可带入客舱。,Free checked baggage requirements for Economy Class cabin,Economy Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of baggage free of charge,each weighing no more than 23kg and with total linear dimensions of each piece not exceeding 158cm.,The infant-fare ticket passenger is allowed one piece of baggage free of charge,but the total linear dimensions shall not exceed 115cm.In addition,a foldable baby stroller or bassinet may be checked in free of charge,or be carried in the cabin if there is room and with approval of the chief attendant.,Unit Nine Baggage Service,A maximum weight for single items of checked baggage,XX Air/Airline will not accept baggage that exceeds 30kg in weight,per any single piece of baggage.This policy relates only to single items of baggage and does not affect your overall baggage allowance reflected on your ticket,which remains unchanged.,