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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。不能作为科学依据。,Unit Ten,Taking Orders in Western Restaurant,1/30,Teaching Objectives,After learning this unit,you will grasp:,The service for western style breakfast,The service of taking orders,Have ability to communicate with guests by related sentences about taking orders skillfully,2/30,Formal Table Setting,Napkin,Salad fork,Dinner fork,Dessert fork,Bread-and-butter plate,with spreader,Dinner plate,Dinner knife,Teaspoon,Teaspoon,Soup spoon,Cocktail fork,Water glass,Red-wine glass,White-wine glass,Coffee cup and saucer*,3/30,Plate and flatware should be 1”from edge of table,Knife blades always face the plate,The napkin goes to the left of the fork,or on the plate.The fold in the napkin should be to the outer edge.,The bread and butter plate and knife are optional,Beverage glass at the tip of the knife,If salad is served with the meal,the plate goes above the fork.,4/30,Table Manner,What western table manner do you know?,5/30,Napkin place in your lap,folded in half.The fold goes toward the body,use the inside to blot the mouth.,Flatware work from the outside in.,Wait until everyone is served before you begin eating.,Use good posture at the table.Feet flat on floor,chair up to the table,back straight,head up.,Arms and elbows do not belong on the table.The hand you are not eating with goes in your lap.,Elbows tucked in to the side of your body,Table Manner,6/30,You do not cut all of your meat at once.You cut one bite at a time,Bread you do not cut bread/rolls.Tear a bite off and butter it,Do not“bob”as you eat.The fork should come to your mouth DO NOT lean or bend to meet the fork.,Bite sized amounts!Chew with mouth closed,Do not talk with food in your mouth.,.,Conversation pleasant,generally not politics or religion.,Table Manner,7/30,When finished eating,place flatware on the plate.Your napkin is placed on table to left of plate.,Wait until everyone is done to leave the table.,Table Manner,8/30,Cutting Your Meat,9/30,10,About Breakfast,1.The longest period of time we go without eating is at night,when we are asleep.The word breakfast comes from an old saying breaking the fast,which sleeping basically is.We wake up and break the fast by eating something.,2.Most hotels supply breakfasts to the guests,usually there are three different types of breakfasts:CBF(Continental Breakfast),ABF(American Breakfast)and BBF(Buffet Breakfast).,3.The Continental Breakfast originates in Europe,it is very light,barely a breakfast compared to American meals.A continental breakfast usually consists of some sort of bread(roll,doughnut,croissant,toast,etc.),bagels,juice,coffee or tea,and some fruit.,10/30,Types and contents of western breakfast:,American breakfast,美式早餐,Continental breakfast 欧式早餐,Buffet breakfast 自助早餐,10/5/,11,11/30,Continental Breakfast,American Breakfast,Could you know the differences between American and Continental Breakfast,12/30,contents,1.,juice,(,水果或果汁),早餐第一道菜,分为罐果汁(canned juice)及新鲜果汁(fresh juice)两种。,2.,Cereals,(,谷类)玉米、燕麦等制成谷类食品，,如corn flakes(玉米片),麦片粥(oatmeal)或玉米粥(cornmeal),3.,Egg,(,蛋早餐主食),通常为两个蛋，能够分为：,fried eggs,(,煎蛋),boiled eggs,(,水煮蛋),Poached eggs,(,去壳水煮蛋),每种蛋皆可选择配火腿(,ham,),、腌肉(,bacon,),、腊肠(,sausage,),作为配菜.,4.Bread/toast(吐司和面包)Toast with butter,Buttered toast,5.Beverages(,饮料),Coffee/tea,13/30,Buffet Breakfast,14/30,About Dinner,1.starter/appetizer，(cold appetizer)and(hot appetizer),2.soup，(bisque/pottage/thick soup)and(consomm/clear soup/clear borsch),3.salad，(fruit salad)(vegetable salad)(meat salad),4.entre/main course,5.dessert,6.beverage,15/30,Type of Menu,Table dhote,A la carte,Buffet,Table dhote,is literally translated as,Table of the host,.,This term indicates a set meal,usually with 3 or 4 courses,with at least one choice in each course non-vegetarian and vegetarian,A la Carte,is literally translated as,From the card,.,This is the type of menu we are most familiar with.There is a list of items for each course,each one separately priced.You order item-wise.There is a waiting period before your order arrives at the table.Remember,you have to pay for each dish you ask for,Buffet,is a display of a selection of items.There is a charge for the meal(as opposed to separate items)and you help yourself to whatever you wish,with as many returns/helpings as you like,16/30,dessert,starter,soup,salad,main course,Service Procedure,17/30,The steps to severing in the Western Restaurant,Greet the guests,Ask the guest if he has a reservation with the restaurant,Lead the guests with the reservation to the booked table,Escort the guest without a reservation to choose the table that fit them,4.Order the drinks,5.Take orders,6.Serve the dishes,7.Settle the bill,8.Say farewell,18/30,The common cooking methods of western food,Fry,Deep Fry,Stir-fry,Grill,Braise,Bake,Steam,Smoke,Boil,Stew,BBQ,煎,炸,炒,烤,烩，炖,烘焙,熏,煮,炖，焖,铁板烧,19/30,Tips for Western Food,Egg,fried egg:sunny-side up（一面煎鸡蛋），easy over(两面煎鸡蛋），两面全熟叫over hard或over well-done,boiled egg(煮鸡蛋带壳)：hard boiled(煮老一些)，soft boiled(煮老一些),boiledmins(煮几分钟)；poached egg(水煮鸡蛋，荷包蛋)，scrambled egg(炒蛋)，,tea-flavored egg(茶叶蛋),20/30,Tips for Western Food,raw,blue rare or very rare,rare,Medium rare,Medium,Medium plus,Medium well done,Well done,生,很嫩,两分熟,三四分熟,半熟,七八分熟,九分熟,全熟,Steak,21/30,French fries,burger,Pizza,Pasta/spaghetti noodle,baked potato,mashed potatoes,pudding,apple pie,deep-fried apple,fruit jelly,Sundae,crab meat/prawn /conch,escargots,baked cheese fish,rice with curry chicken,cream spinach soup,fish steak,炸薯条,汉堡,披萨,通心粉,烘马铃薯,马铃薯泥,布丁,苹果馅,炸苹果,水果冻,圣代,蟹肉/明虾/海螺,食用蜗牛,烤汁鱼司,咖喱鸡饭,奶油菠菜汤,鱼排,Common Food in West Restaurant,22/30,Useful expression,Are you ready to order?,Would you like to order now?,Would you like to have table dhte,or a la carte?,We have both buffet-style and a la carte?,I would recommend to you.It is very good.,How would you like your steak done,sir?Rare,medium or well-done?,What would you like to have for your main course？,Take you time,please.,Anything else？,What kind of dressing would you like?,Do you care for anything to drink before you order?,Would you like your fried egg sunny-side up?,13.Do you have todays special?,14.What is the specialty of the house,15.Can I have a dish as that?,23/30,Are you ready to order?,What would you,like to eat?,Would you like something to drink?,Welcome to our restaurant.,Repeat what the guests order.,24/30,A la carte(Western Food),W:Good evening,sir.,What would you like to have,Table D Hote or A la carte?,B:A la carte please.I d like to start with some dry Vermouth.,W:,What would you like,for the main course?,B:I d like a steak.,W:,How would you like your steak done?,B:Rare,please.,W,:,Would you like,some fresh vegetables to go with it?,B:What do you have?,W:,We have,very nice carrots,cabbage and broccoli.,B:Id have some broccoli.,W:Yes,What about,some dessert?,B:No,thanks.Just give me a cup of white coffee.,W:Yes.A dry Vermouth,a steak,rare,with broccoli,and a white coffee,Please wait a moment.I will go to get them for you right away.,25/30,Practice1:,Taking orders:,Blue Mountain,Coffee House,Steak.RMB 98,Coffee.RMB 58,Milk.RMB 38,Chicken.RMB 88,Burger.RMB 28,Cake.RMB 38,Noodles.RMB 48,26/30,Waiter:Welcome to _.This way,please.,Are you ready to order?,A:Yes,I d like _,Waiter:Would you like something to drink?,A:Yes,_.,Waiter:_.,A:Right.,Waiter:What about you,Miss?,B:Id like _.,Waiter:All right.Wait a minute,please.,Blue Mountain Coffee House,To have a steak meal,a cup of coffee please,A steak meal and a cup of coffee,is that right,I would like the same.,27/30,A:Good morning,sir_,B:Thank you.What is the“supreme”like?,A:It is a pizza with pepperoni,beef,port,onion,_,B:That sound good.Ill take one._,A:Chefs salad,Waldorf salad and shrimp salad.,B:What is the shrimp salad?_?,A:It is a salad with fresh shrimps,cucumber slices,eggs and diced potato.It doesnt contain any carrot.,B:Thatll be fine._.,Practice 2:Listening,green pepper and mushroom,Here is the menu.,What salad do you have?,Does it contain carrot?,Im not fun at carrot.,28/30,Case Analysis,Why did the“businessman”in story have a toy phone?,Explain the misunderstanding in story2.,Why did the restaurant in story 3 charge the customer for two glasses of wine,when she only drank one?,Do you think that these stories from a restaurant website are true?Which one is the most/least believable,and why?,Do you know any other funny or strange things that happened to restaurant staff members at work?Tell the rest of the group about them.,29/30,The End,30/30,
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