unit-3-in-a-restaurant.ppt.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Unit 3 In a Restaurant,Food Culture in,East&West,Main food and Drinks,EAST,WEST,Main food and Drinks,desserts,Pudding,Salad,WEST,Main food and Drinks,EAST,WEST,Tableware,EAST,WEST,Tableware,EAST,WEST,Name of dishes,EAST,Ants Climbing the trees,WEST,Fish and Chips,Name of dishes,清炖狮子头,Stewed Pork Patties in Clear Soup,烟熏排骨,Smoked Spare Ribs,Attitude to guests,snake,Meat,plunk,Meat,EAST,WEST,Western Table Manner,Dress,For Man,Formal Suit,Tie,For lady,Formal dress,Heeled shoes,Jewellry,Lets watch some video clips and learn the table manner.,video,1,video 2,The order of the western dishes,Appetizer,Soup,Side dishes,Main course,Vegetable,Dessert,Coffee/Tea,开胃菜,汤,副餐,主餐,蔬菜,甜点,咖啡、茶,Activity 1,Please design a menu for your restaurant!,Soup,Appetizer,Main course,Salad,Dessert,Beverage,Lets go to the restaurant!,PART 1 Reservations/Booking a Table,1.Idliketoreserveatableforthree.,我想要预约,3,个人的位子。,2.Weareagroupofsix.,我们共有,6,个人。,3.wedlikeatablewithaviewofgarden.,我们想要面对花园的位子。,4.Wellcomearoundeightoclock.,我们大约在,8,点到达。,5.HowcanIgetthere?,我要如何才能到达餐厅,?,6.I am sorry.Wehavesomanygueststhisevening.,我很抱歉。今晚的客人相当多。,7.Howlongisthewait?,我们大概需要等多久,?,PART 2 Receiving the client (p.33-35),PART 3 Waiting on/at Table,1.MayIhaveamenu,please,？请给我菜单。,MayIorder,please,？我可以点餐了吗？,video-,order,2.Whatisthespecialtyofthehouse,？餐厅最特别的菜式是什么？,Doyouhavetodaysspecial,？餐厅有今日特餐吗？,3.MayIseethewinelist,？可否让我看看酒单？,Idliketohavesomelocalwine.,我想点当地出产的酒。,4.Howdoyoulikeyoursteak,？,你的牛排要如何烹调？,Welldone(medium/rare),please.,全熟,(,五分熟,/,全生,),。,全熟是,well done,，七分熟是,mediumwell,，五分熟是,medium,，四分熟是,mediumrare,，三分熟是,rare,。,Other expressions,1.Couldyoupassmethesalt,（,pepper,）,?,请把盐（楜椒）传给我。,2.MayIsmoke,？可以抽烟吗？,3.Idlikeaglassofwater,please.,请给我一杯水。,4.Myorderhasntcomeyet.,我点的食物还没来。,5.ThisisnotwhatIordered.,这不是我点的食物。,6.Idlikeadessert,please.,请给我一些甜点。,7.MayIhavesomecheese,？可以给我一些芝士吗？,8.Can I havesomefruitinstead,ofthedessert,？可不可以不要甜点改要水果？,9.Check,please.,麻烦请结帐。,CanIpayhere,？可以在这儿付帐吗？,10.Weliketopayseparately.,我们想要分开算帐。,11.Ithinkthereisamistakeinthebill.,帐单有一些错误。,12.CanIpaywiththiscreditcard,？可以用这张信用卡付帐吗？,13.MayIhavethereceipt,please.,请给我收据。,14.Welcome to our restaurant next time.,欢迎下次再光临我们餐馆。,Role-play,Role A:,waitor/waitress,Role B&C:,customer,Situations are as follows.,1,2,3,4,Situation 1:,The customers,get the wrong dish.,Situation 2:,The customers are angry because they have been waiting for the dishes for half an hour.,Situation 3:,There is something wrong with the bill.,Situation 4:,The customers want to change the dishes they have ordered.,Questionnaire,Your opinions are valuable to us.Please take a few minutes and answer the following questions about dining at Dragon Hill Lodge.Thank you.,Have you ever had meal in our restaurant?,Yes,No,2.How often do you dine with us?,Daily,Weekly,Monthly,Once in three months,First time,Other,3.The Server,Was the server attentive and available when you needed him/her?,Was your server knowledgeable and able to answer your questions about the food and beverages?,Yes No,Yes No,4.The Food,How would you rate the taste of your meal?,Excellent,Good,Average,Below average,Poor,5.The Restaurant,My food order was correct and complete,Excellent,Good,Average,Below average,Poor,Employees are patient when taking my order,Excellent,Good,Average,Below average,Poor,I was served promptly,Excellent,Good,Average,Below average,Poor,Availability of sauces,utensils,napkins,etc.,Excellent,Good,Average,Below average,Poor,Employees are friendly and courteous,Excellent,Good,Average,Below average,Poor,Service quality,Excellent,Good,Average,Below average,Poor,Menu variety,Excellent,Good,Average,Below average,Poor,Quality of food,Excellent,Good,Average,Below average,Poor,Quality of beverages,Excellent,Good,Average,Below average,Poor,Restaurant Cleanliness,Excellent,Good,Average,Below average,Poor,6.Additional comments/Suggestions for improvement,Name_,How to interview,Excuse me!I am,。,I am doing a survey of,May/Can I ask you some questions?,The questionnaire is finished,thanks for your time and cooperation.,