羿华大酒店服务指南.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,服务指南 Service Directory,羿华大酒店,第1页,目录：,总经理致辞,大堂服务,GRAND LOBBY SERVICES,客房服务,GUEST ROOM SERVICES,餐饮服务,FOOD&BEVERAGE SERVICES,安全指南,SAFETY DIRECTORY,电话指南,TELEPHONE DIRECTORY,电视指南,TV DIRECTORY,服务指南 Service Directory,Pag.1,第2页,羿华大酒店热忱欢迎您光临,欢迎您下榻羿华大酒店！,您到来，我们酒店全体员工都倍感荣幸，此服务指南为您详细介绍个酒店各项服务及设施。若您有什么需要，请直接与酒店各部门联络，我们将竭诚为您服务。,非常荣幸您能选择本宾馆作为您下塌之处，我谨在此感激您给予我们支持与厚爱！,我们将以饱满热情、全心全意服务来满足您需求。,为了方便您下塌期间起居和商务活动，本服务指南为您提供所需服务项目与内容，请您参阅选择。为更加好地提升我们服务质量，欢迎您在下榻期间对我们工作提出宝贵意见和提议，或您可填写一份“客人意见表”并投入前台意见箱。,愿我们能为您旅居生活增添一缕温馨。,意就是我们最终目标。,最终，希望您把在这里取得愉快经历告诉更多朋友，期待您再次光临，谢谢！,羿华大酒店总经理,尊敬贵宾：,Pag.2,第3页,Warmly Welcome to Damei Hotel,Welcome to Yi Hua Le Grand Large Hotel!,Your arrival,our hotel staff are honored,this guide details for your services and facilities of a hotel.If you have what it takes,please contact directly with the hotel each department,we will wholeheartedly for your service.,Very honored that you can choose this hotel as you stay,I wish to thank you for the support and love of our!,We will be full of enthusiasm,put ones heart and soul into service to meet your needs.,In order to facilitate you stay during the living and business activities,this guide services provide the required service project and content for your selection,please refer to.In order to improve the quality of our service,we welcome your comments and suggestions on our work during their stay,or you can fill in a guest opinion and put into the suggestion box.,We would like to add a ray of warm for living your life.,It is our ultimate goal.,Finally,I hope you get here pleasant experience tell more friends,look forward to seeing you again,thank you!,Yi Hua,general manager of Le Grand Large Hotel,Pag.3,Dear guests:,第4页,大堂服务 GRAND LOBBY SERVICES,1.大堂副理,Assistant Manager,Tel-3,位于酒店大堂内，二十四小时为您提供服务。,The Assistant Manager in the lobby will be at your service at any time.,2.闻讯/留言,Information/Message Tel-1,如您离开酒店后需与来人或来电联络时，请把您去处及留言通知总服务台。,You can tell our information Desk the place to go if you want to be in touch with telephone,message or visitors when you are out.,3.预定/接待,Reservation/Deception Tel-1,酒店接待处二十四小时为您提供预定客房、住宿登记等服务。,The Front Desk will provide you with the service of reservation and registration any time.,Pag.4,第5页,4.,收银/结账,Cashier,Tel-1,位于大堂总服务台，二十四小时为您提供住宿期间所产生房费、餐费及其它费用结算服务。,Its located at the Front Desk in the Lobby.We will provide the 24-hour check-out service of your fees during your stay.,5信用卡,Credit Card Tel-1,欢迎您在饭店期间使用以下信用卡：银联络列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、JCB卡。,Welcome to use the following cards:Great wall,the Peony,Long card,the Gold Ear,Visa,Master,American Express,Diners club and JCB etc.,6.退房时间,Check-out Time Tel-1,酒店退房时间为中午14:00.敬请留心：超出14：00并在18:00前退房加收半天房费，18:00以后退房按全天房计算。若需延迟离店时间，请与总服务台联络。,Check-out time is 13:00 at noon.You will have to pay an extra half of daily fee if you check out after 13:00 am and the whole fee if you do after 18:00 pm.Please contact the Reception Desk if your check-out has to be delayed.,Pag.5,第6页,7.客房门卡,Room Card,Tel-1,酒店使用安全电子门锁。退房时请将房门卡交与总台收银处。请留心：当超出要求时间，门卡将不能开锁。您假如要续住，请至总服务台办理相关手续。,We offer you the IC lock.Please return the card to the Cashier Desk when you check out.The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.,8.,行李服务,Luggage Service,Tel-77777,我们为您提供店内无偿行李运输或存放服务。,We offer free-of-charge service of delivery in our hotel and left-luggage service.,9.,大堂保险箱,Lobby Safe Box,Tel-1,大堂接待处为您提供无偿使用保险箱，珍贵物品可存放在大堂保险箱内，酒店对留在客房内物品任何损坏或遗失不负任何责任。,Each room is fitted with a safe box,your valuable belongings are recommended to be kept in the safe.By the way,the lobby provides free safes for bigger valuable belongings.The hotel management is not liable to any loss or damage valuables left in the gust rooms.,Pag.6,第7页,10.租车服务,Car Hire Tel-77777,如需预定士，请与礼宾部联络，饭店为阁下提供二十四小时服务。,Please contact the Concierge if you need a car,the service is available for 24 hours.,11.,停车,Parking Tel-88022,酒店拥有停车场，请按指定车位停放车辆。有碍车道通畅、消防、安全及专用泊车车辆，如有损坏酒店不予负责。如需专门监管车辆，请通知在场保安员，我们将会统计，妥善看护。酒店敬告各位车主，请勿将珍贵财物放在车内，住店宾客可将珍贵物品交酒店存放处存放。,We have the parking area.Please park your car as shown.We are not responsible for any damage if you hinder the path,fighting-fire and security etc.Please inform our guard if your car need special care.We will make some notes and be care for the car.Please dont leave your valuables in the car.If you have ones,please place them in the safe podesit box of the Front Desk in the Lobby.,Pag.7,第8页,客房服务 GUEST ROOM SERVICES,1.客房中心,Housekeeping Center,Tel-6,客房中心二十四小时为您服务，如有需要请致电房务中心。,We will serve you the whole day.Please contact housekeeping center for assistance.,2.客房清洁服务,Room Cleaning Tel-6,您若需要服务员尽快为您清洁房间，请将“请即清扫”牌挂于门外或与房务中心联络。,HangMake up Roomsignborad at the door or call housekeeping,and then we will clean your room as soon as possible.,3.房间夜床服务,Turn-down Service Tel-6,酒店为您提供每日开夜床服务。,We have do turn down service for you every day,please contact housekeeping center.,Pag.8,第9页,4.,洗衣服务,L,aundry Service,Tel-6,酒店为您提供干洗、水洗和熨烫衣物服务，天天早晨10:00前将要洗熨衣物放入洗衣袋，交于服务员，可当日取回衣物。酒店还提供加急洗熨服务，可将衣物在4小时内送回。详情请参阅房间内洗衣单。,We offer dry cleaning,washing and pressing service.The Room Attendant comes to collect the washing bag before 10:00am every day and send it back in the same day.Express service is available also to you within 4 hours.please refer to the laundry list in your room.for details.,5.小酒吧,Mini-Bar,Tel-6,客房内备有小酒吧，为您准备了各种酒水及小吃。我们会每日补充消耗，同时您消费额将被计入到您账单。如有其它需要，请随时与房务中心联络。,There is a mini-bar with many kinds of drink and snacks in your room.We will replenish them and the sum of charge will be recorded.If you want anything else,please contact housekeeping if you need.,6.,房间加床服务 Extra Bad,Tel-6,酒店为您提供加床服务，假如需要请致电房务中心。,Contact with reception desk for extra bed in the room if you need.,Pag.9,第10页,7.,送餐服务,Room Service,Tel-5,请参阅客房送餐服务菜单，并与餐饮部联络。,服务时间：09:30-02:00,Please checkRoom Service Menuand contact F&B Division.,8.叫醒服务,Wake-up Call Tel-9,请拨“”与总机接线员联络，确定为您叫醒时间。,Please dial“”to contact with the Operator and confirm your wake-up time.,9.电话,Telephone Tel-6,每个房间都配置长途直拨国际/国内电话系统。如要拨打长途电话，可参阅电话服务指南。,Every room is equipped with the direct international and domestic dialing system.,10.电吹风 Hair Dryer Tel-6,客房内备有电吹风可供您使用。,There is a hair dryer in the room for you.,Pag.10,第11页,11.冰块 Ice Cube Tel-6,客房中心可认为您提供冰块，如有需要请与房务中心联络。,We prepare the ice cube for you in the housekeeping.Please cantact us if you need.,12.失物招领 Lost And Found Tel-6,如有物品遗失，请与客房中心联络。遗留物品酒店将保留三个月，易变质物品保留三天。,在上述期限内无人认领物品，酒店将会自行处理。,Please contact housekeeping,if you have things lost.we will keep the lost things for 3 months.Perishable goods will be kept 3 days.We are entitled to deal with them beyond the deadline.,13.电视节目 TV Channel Tel-6,酒店全部房间均有立体液晶电视，提供多种语言国内外卫星、有限电视频道。,Each room provides remote-control color TV with satellite&cable channels.If you want to know the program arrangement,check playbill please.,14.网络服务 Internet Service Tel-3,酒店客房为您提供无线及宽带无偿上网服务。,The guest rooms had fixed with broadband access and wireless internet also.You can get on the internet in your room for free.,Pag.11,第12页,15.,空气调整,Air Conditioner,Tel-6,酒店装有中央冷暖空调系统，每个房间都有独立调整室温控制器。如需帮助，请与客房中心联络。,The hotel has the central air-conditioning system.there is individual air-conditioning control in every guest room.For assistance,please call housekeeping.,16.,电源总开关,Energy Saver,Tel-6,客房内配有电源总开关。进入客房，只需将门卡插入墙上控制开关，客房内电源就会接通。离开房间时，请不要忘记将门卡取出。,There is an Energy Saver in each room.You may get the electricity inserting the room card into the switch on the wall.Dont forget to take the card when you are out.,17.,紧急情况,Emergency Tel-1,如遇紧急情况请联络客房中心或总服务台。,If any emergency happens,please contact housekeeping center of front desk.,Pag.12,第13页,餐饮服务 FOOD&BEVERAGE SERVICES,1.宴会预定,Banquet Reservation,Tel-2,酒店设有不一样格调大小宴会厅、快餐厅、中餐厅、火锅厅、自助餐厅及27个主题贵宾雅间，如您需要安排宴会、酒会等相关社交宴请，请与餐饮预定中心联络。,服务时间：07:00-21:00,We have different kinds of small and big banquet halls、fast-food restaurant、chinese restaurant、hot pot、cafeteria and 27 theme balconies.Please contact F&B Reservation Center if you need get together and relevant public activities.,Service hours:07:00am-21:00pm,2.宴会厅,Banquet halls Tel-2,酒店设有8座不一样格调大小宴会厅，共计个餐位，如您需要安排宴会、酒会等相关社交宴请，请与餐饮预定中心联络。,We have 8 different kinds of small and big banquet halls，Total seats.Please contact F&B Reservation Center if you need get together and relevant public activities.,Pag.13,第14页,3.,快餐厅,Fast-food Restaurant,Tel-2,酒店配楼1楼和2楼设有快餐厅，可供92人同时用餐。,营业时间：07:0020:30,The hotel building 1 floor and the 2 floor of a fast food restaurant,can accommodate 92 people dining at the same time.,Business hours:07:00-20:30,4.中餐厅 Chinese Restaurant Tel-2,酒店配楼1楼设有中餐厅，可供150人同时用餐。,营业时间：11:30-14:30 17:30-21:30,The hotel building 1 floor in the restaurant,can accommodate 150 people dining at the same time.,Business hours:11:30-14:30 17:30-21:30,5.火锅厅 Hot Pot Tel-2,酒店配楼2楼设有火锅厅，可供322人同时用餐。,营业时间：11:30-14:30 17:30-21:30,The hotel building 2 floor with hot pot hall,can accommodate 322 people dining at the same time,Business hours:11:30-14:30 17:30-21:30,Pag.12,第15页,安全指南 SAFETY DIRECTORY,1.为了使您在本酒店能愉快而安全居住，请您与我们合作并恪守以下办法：,To ensure you have a pleasant stay with us,we need your cooperation.Please do as the following:,-请将现金和珍贵物品存放在大堂保险箱内。,Please place your cash and valuables in the safe deposit box in the lobby.,-如您不希望接听电话，请通知酒店接线员。,Advise hotel operator if you want to miss your incoming calls.,-全部酒店员工均会身着制服，胸前佩戴员工牌，不然请勿让他/她进入您房间。,Please note that only uniformed hotel employees with name tage are permitted to serve you in guest room by you.,-假如您发觉任何疑点或可疑人物，请马上通知大堂副理。,If you see any suspicious persons or any queries,please contact the Assistance Manager immediately.,-随身携带门卡时，请妥善保管。请勿将门卡交给他人。当您离店时，请务必将门卡偿还总台收银处。,Make sure yourself with your room card.Do not hands your room card to any other person who is not registered in your room.Please return your room card to the Cashier Desk when you check out.,Pag.15,第16页,-离开房间或晚上休息前，请关好门窗。请注意当地气侯，保重身体。外出游览，请注意食品卫生和安全。,To ensure your safety,please shut the windows and door of your room before departing or sleeping at night.To ensure your health,please notice the local climate,take care of yourself and pay attention to the food sanitation and security.,2.宾客注意事项 Guests Notices,-酒店设有消防水泵、灭火器材等消防设施，请勿随意使用。,Each floor equipped with modern fire-fighting equipment,Please do not move casually except emergency.,-入住时请出示身份证、护照或其它有效证件。,Upon registration,you are requested to show your own identification card,passport or other valid credentials.,-请不要让未登记入住客人在您房间过夜或转租给其它人。,You are not allowed to keep unregistered guests in your room overnight or sublet the room/bed to another person.,Pag.16,第17页,-易燃、易爆、有毒和放射性物品请勿带入酒店内。未经许可，禁止在酒店客房内使用大功率电器烧煮食物或作其它用途。,Inflammable,explosive,poisonous and radioactive artcles are not allowed to take into the hotel.Cooking or unauthorized electricity connection is not allowed in your rooms.,-携带枪支、弹药等必须登记，并按公安部门要求由公安部门代为保管。,All firearms and weapons must be registered and kept by the Public Security Bureau.,-严谨赌博、嫖娼、卖淫、偷窃、吸毒、走私贩私等违法犯罪活动。,Illegal activities or criminal offences are strictly forbidden,such as gambling,prostitution,drug taking and smuggling etc.,-如违反中华人民共和国治安管理处罚法，将会受到对应处罚。,The Public Security Bureau has the authority to take necessary action in accordance with the Security Maintenance Penalty Regulations of the PRC or other relevant laws in cases of violation.,-请勿将宠物带入酒店。,Pets are not allowed in the hotel.,-请勿让您小孩独自在酒店公共区域或房间内玩耍，以免发生意外。,To avoid any accident,please take good care of your children and do not leave them unattended in public areas or room of the hotel.,Pag.17,第18页,-依据公安机关相关要求，全部访客请在晚上11时以前离开酒店客房。,According to Public Security Authority,visitors are to leave the guest rooms before 11:00pm.,3.,安保,Safeguard,酒店安保人员及覆盖公共区域闭路监控为您提供全天候安全保障。为了您本身安全，请谨记在客房内锁上双重门锁并在确认访客身份后方可开门。如需任何安保服务请与大堂副理联络。,The safeguard and CCTV equipment will ensure your safety the whole day.For your safety,please remember to lock the door with double locks and open the door after confirming the,guests ID.If you need any safeguard service,please contact the assistant manager.,4,火警,Fire Pervention,-,为了预防火灾发生，客房内禁止使用明火、烧煮食物和使用大功率电器，请勿存放易燃易爆物品。请勿在床上吸烟。,Please note that in order to avoid creating fire hazards,cooking,open flames and high-power appliance arenot permitted in guest room.No hazardous or inflammable chemicals may be stored in stored in guest rooms and please do not smoke in bed.,-,酒店每间客房均设有烟感报警器。当烟雾超出一定浓度时，会自动示警，相关人员将快速赶到现场处理。,Pag.18,第19页,There is a smoke sensor in each room.It will automatically alarm when smoke get stated solubility.The staffs of the Security Department will deal with it soon.,-酒店配置了最先进火灾报警系统，我们训练有素员工能够应付任何紧急情况。酒店和各个区域包含客房均安装有烟感报警器和消防喷淋装置。全部火警探测点均实施二十四小时监控。如发生紧急情况，酒店会经过公共广播系统向您通报。,There is the most advanced fire alarm system in the hotel.Our professional firefighter can cope with any emergency.There is alarm sensitive to smoke and fire fighting set.All fire alarm probes are monitored all the time.Once there is emergency,the hotel will notice the guests by public broadcasting system.,5.火警须知 Fire alarm notice,假如您无法离开房间,If you cant leave the room,留在房间里-假如不能撤离，您房间是最安全地方。,Please stay in the room.Its the safest place.,关闭空调-为预防烟雾进入您房间，请将空调开关置于“,OFF,”位置。,Turn off the air condition in order to prevent the smoke diffuse into the room.Please place,the switch toOFF.,Pag.19,第20页,用湿衣服塞住门缝-湿毛巾、床单或毯子能够预防烟雾从门缝中进入房间。,Stuff the gap of the door with wet clothes such as wet towel,bedspread or carpet to prevent the smoke diffuse into the rom through the gap of the door.,除去全部窗帘-若不幸火灾由窗户进入，附近不能有任何易燃物。,Remove the entire curtain,if the fire come from the windows,there should don,t be any combustible goods nearby.,身体放低贴近地面-用一块湿布盖住口鼻方便呼吸。,Place yourself on the ground.Please cover your mouse and nose with wet towel so that you can breathe.,浇水-用垃圾桶往发烫物体表面如墙壁、房门浇水。,Sprinkle water.Please sprinkle water to the surface of burned goods such as the wall and the door with trash bin.,不要打破窗户-除非迫不得已。您可能稍后需要它们阻隔烟雾。,Don,t break the window unless you have to do.Maybe it can prevent the thick smoke later.,保持镇静-不要慌张，保持放松和思索。,Keep calm,relax and thinking about.,Pag.20,第21页,假如您被要求撤离房间,If you are asked to leave the room,带上您房卡-假如您在直接房间里，请带上房门卡。,Please take your room card.If you are in your room,please bring your room card.,先