ITOperationsspecialist岗位职责职位要求.docx

ITOperationsspecialist岗位职责职位要求

职责描述：
You Are
Experienced: you bring at least five years supporting both Microsoft Windows and macOS users with a recent focus on Win10 and OS X 10.10 and higher; your technical experience is broad, including familiarity in Networking, Systems, PN/VoIP services and more.
Ambitechstrous: you're pro at fixing the technical problems of any Rioter, Mac or PC, and are knowledgeable in both Windows and Mac versions of Adobe products and the Microsoft Office suite; bonus points for 3D software XP
A communications black belt: you communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you're comfortable commingling and collaborating with all brands of Rioter, addressing needs using your friendly people skills
Multilingual: you are fluent in both English and Mandarin; you didn't learn these languages in a cultural vacuum and understand the nuances that could mean the difference between making someone laugh and making them mad
A problem assassin: you conduct problem reconnaissance and termination with skill and ruthlessness, easily identifying and troubleshooting problems, resolving conflicts and finding solutions.
Customer-focused: you're all about anticipating the needs of your customers and always do right by them; you tread the fine line between effectiveness and efficiency for the sake of customers and hold the quality of your work to the highest standards
A fixer: you love to tinker and figure out how things work; you readily take ownership of anything that plugs in, from the photocopier to the Rioter workstations, to make sure it is running smoothly for fellow Rioters
You Will
Be the owner of every IT ticket that comes your way: investigate, troubleshoot, and fix problems, calling in reinforcements when needed; utilize IT systems and procedures to continuously improve service methodology
Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches and print servers
Communicate with all Rioters, including leadership, to provide key problem status updates and ensure compliance with Riot Games standards and security policies
Work with your peers in our LAX HQ to grow and evolve current Riot systems and tools, improving efficiency and collaboration between Rioters globally
Ensure that our Riot China team is prepared for the challenges of rapid scale and changing requirements.
岗位要求：
学历要求：大专
语言要求：不限
年龄要求：不限
工作年限：3-4年经验